Refund Policy

At PandaVault LLC, we value customer satisfaction and strive to provide high-quality clothing, footwear, and accessories. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below.

1. Eligibility for Returns & Refunds

We accept returns and offer refunds under the following conditions:

  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • The return request must be made within 10 days from the date of delivery.
  • Items marked as final sale, clearance, or personalized/custom orders are not eligible for returns or refunds.
  • Items that are damaged, washed, or altered after purchase will not be accepted.

2. How to Request a Refund

To initiate a return and request a refund:

  1. Contact Us – with your order number, item details, and the reason for the return.
  2. Approval & Return Instructions – If eligible, we will provide you with a return authorization and instructions on how to send the item back.
  3. Shipping the Return – Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
  4. Inspection & Refund Processing – Once we receive and inspect the item, we will notify you of the refund status. If approved, the refund will be processed within 5-10 days to your original payment method.

3. Refund Processing Time

  • Once your return is received and inspected, your refund will be issued within 5-10 business days.
  • Depending on your payment provider, it may take additional time for the refund to reflect in your account.

4. Exchanges

If you need a different size or color, please place a new order and return the original item following our return policy.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or issue a full refund, including return shipping costs.

6. Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Final sale, clearance, or promotional items
  • Personalized or custom-made products
  • Gift cards
  • Items that have been used, washed, or altered

7. Late or Missing Refunds

If you haven’t received your refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card provider, as refunds may take time to process.
  3. If the issue persists, email us, and we’ll be happy to assist.